Customer Enablement Manager (São Paulo, Brazil)

As a Customer Enablement Manager, you’ll work directly with some of our largest customers to help them get the most value from the Figma platform. You'll design and deliver tailored enablement strategies that drive product adoption, help uncover new use cases, and support long-term success.

In this highly collaborative role, you’ll partner with various internal teams such as Account Executives, Onboarding Managers, Technical Account Managers, and Industry Advocates to deliver a seamless and impactful customer experience.to deliver thoughtful, engaging experiences for our customers. Your ability to build strong relationships, connect the dots between product features and customer goals, and communicate with clarity will make you a trusted advisor and strategic partner.

If you’re passionate about helping customers thrive, enjoy solving complex problems, and love working at the intersection of product and customer success, we’d love to meet you.

What you’ll do at Figma:

• Manage the adoption journey for a portfolio of large, strategic customers


• Understand customer goals and success metrics, and use product data to inform proactive engagement strategies that lead to measurable value delivery


• Document proactive engagement strategies as part of high quality, bespoke enablement plans


• Share best practices, use cases, and product expertise to help teams unlock the full value of Figma


• Build trusted relationships with stakeholders across roles and departments - from individual contributors to senior leaders


• Identify and empower internal champions who can advocate for Figma within their organizations


• Collaborate with Account Executives on account reviews, expansion opportunities, and renewal risk migration


• Deliver live and scalable training sessions customized to customer maturity and needs