Associate Renewals Manager

Associate Renewals Manager Responsibilities

• Maximize customer retention rates through effective sales techniques over the phone, video and email while also minimizing customer churn and contraction.


• Execute the renewal process to ensure ARR is retained or expanded


• Evaluate license usage and complete the true-up requirements


• Understand and align customer’s business needs and goals to generate renewal quotes


• Provide renewals adminstration support to Renewals Managers, and Account Executives


• Ensure that renewals are closed on a timely basis


• Collaborate with Sales and Customer Success Managers on renewals strategy and plans, leveraging customer analytics and metrics


• Liaise with customers to ensure POs and order forms are accurately completed to allow for internal deal approval

Associate Renewals Manager Requirements

• Related sales or related customer experience (examples SDR, BDR, sales ops, deal desk, customer service, CSM)


• Demonstrated progressive experience with B2B software sales


• Experience with subscription GTM approaches for customer success management and renewals


• Effective communicator, strong interpersonal and collaboration skills


• Motivated, driven and results-oriented


• Strong negotiation, presentation and closing skills


• Preferred experience with technical products. Experience with DevOps, software development lifecycle, or application development is a plus.


• You share our values, and work in accordance with those values.