Working Student Product Operations (m/f/d)

Your mission as a Working Student - Product Operations

We are looking for a Working Student - Product Operations (m/f/d) to support the daily operations of the Appinio mobile app and help ensure a smooth, high-quality user experience.

Working closely with our Product Management team, you will help identify and resolve user issues, monitor app quality, and support community operations. This is a great opportunity to gain hands-on experience in Product Operations while contributing to a mobile product used by a global community.

What you will be doing

• User Support & Issue Management: Review and manage incoming support tickets from the Appinio app help center. Understand, categorize, and prioritize user-reported issues, validate them by reproducing bugs, and check whether they are genuine, urgent, or already known. Escalate to Product Managers when needed.
• App Quality Monitoring: Perform daily quality checks of the mobile app to ensure key user flows are working properly.
• Community Operations: Perform manual checks related to community operations, including user bans and related review tasks, based on internal guidelines.
• Insights & Prioritization Input: Identify patterns in support requests and monitor recurring user pain points. Highlight them to Product Managers so they feed into product prioritization.
• Documentation & Collaboration: Document findings clearly and maintain internal tracking of bugs, incidents, and quality issues. Collaborate with cross-functional teams such as Development and Quality Assurance.

You will thrive in this role if

• You are currently enrolled at a university and have at least 1 year of studies remaining.
• You have a strong interest in mobile apps, product management, product operations, and user experience, along with a good understanding of mobile applications and common user issues.
• You are organized, detail-oriented, and able to work through tasks in a structured way. You are comfortable handling operational tasks, recurring processes, and repetitive work while maintaining a high level of accuracy.
• You have strong communication skills and can clearly describe issues and observations.
• You are proactive, reliable, and have a high sense of ownership. You can identify what is important and urgent and are comfortable making judgment calls within clear guidelines.
• You have ideally gained some initial experience in customer support, manual app testing and bug reproduction, mobile app operations, quality assurance, or product-related work.
• You have ideally worked with spreadsheets or reporting tools to track operational work and issues.
• You are based in Germany

What’s in it for you?

• Subsidised Urban Sports Club or ClassPass membership based on location.

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