Workplace Operations Manager

Available Locations: Austin, TX

• Work onsite in the office 5 days a week (Monday–Friday)

About the role

The Places Team at Cloudflare is seeking an experienced and enthusiastic Workplace Operations Manager to lead and elevate the day-to-day operations of our Austin hub. In this role, you’ll be the go-to person for creating a smooth, welcoming, and highly functional workplace—partnering with global counterparts to share best practices and continuously enhance our spaces.

You’ll gather feedback from employees and guests to shape how the hub evolves, contribute to future buildouts, and collaborate with teams across IT, Legal, Physical Security, EBC, and more. You're comfortable navigating fast-paced environments, solving problems on the fly, and thinking creatively about how to improve systems and experiences. With a hospitality mindset and strong communication skills, you take pride in delivering excellent service and building a space that reflects our culture and values.

This role reports to the Regional Manager, Workplace Operations.

Responsibilities

• Workplace Experience: Ensure our hub is a functional, inspiring space that reflects our culture and supports hybrid work. Act as the first point of contact for employee workplace needs, solving issues quickly and thoughtfully.
• Stay Connected Across Channels: Maintain clear, responsive communication with the local team across platforms like chat, email, and in-person touchpoints—ensuring everyone stays informed, supported, and aligned on workplace updates and needs.
• Track and Report Workplace Metrics: Monitor key data points such as space utilization, occupancy, and service ticket volume to support data-driven decision-making and long-term planning.
• Support Workplace Programs: Help drive local implementation of global workplace programs—from our food program (think snack stocking, team lunches, and special food moments) and sustainability initiatives to employee engagement efforts.
• Support Internal Events & Experiences: Plan and execute a range of onsite events—including team onsites, in-person weeks, executive briefings, customer meetings, and cultural moments—both independently and in collaboration with the Global Events & Experiences team, ensuring each gathering is seamless, engaging, and reflective of our culture.
• Safety & Compliance: Partner with Security and Legal teams to maintain a safe and compliant workplace. Support emergency preparedness efforts, safety drills, and incident response protocols.
• Scale Smartly: As the hub grows, help onboard new team members, support hiring needs for workplace roles, and participate in long-term workplace planning.
• Support the Regional Places Team: Assist with administrative tasks such as responding to tickets, managing emails and inquiries, and providing holiday coverage to ensure seamless team operations across regions.
• Lead Onsite Operations: Own the day-to-day management of the workplace—from front desk services, greeting guests/employees/visiting employees, and mail handling to office supplies, swag, deliveries, and space readiness. You’ll make sure everything flows, looks great, and feels seamless for employees and visitors alike.
• Be the go-to for Vendors and Places Team: Liaise with building management, building security, and external vendors (cleaning crews, caterers, property managers, etc.) to keep our operations running efficiently. Oversee vendor performance and contracts, lead RFPs when needed, and track workplace budgets responsibly.
• Create a World-Class Environment: Champion an inspiring, inclusive, and vibrant office culture. Plan and execute engaging onsite events, team celebrations, catering, and daily amenities that make coming into the office exciting, productive, and memorable for our team.

Desirable Skills, Knowledge, and Experience:

• Have 5+ years of experience leading workplace operations teams, ideally in a fast-paced, high-growth environment, including 3+ years of people management experience.
• Are people-first and service-minded, with a friendly, professional presence that makes everyone feel welcome
• Know how to juggle vendors, projects, and priorities—and still sweat the small stuff
• Bring sharp budget management skills and make thoughtful, cost-effective decisions
• Communicate clearly and confidently across all levels and time zones using Google Workspace
• Are highly organized, detail-oriented, and proactive—you spot what needs doing before anyone else does
• Thrive in fast-moving environments, stay calm under pressure, and love finding creative solutions
• Have experience collaborating cross-functionally with teams like IT, Security, People Ops, and more
• Bring a hospitality mindset and a passion for building inspiring, functional spaces where people love to work
• Work onsite in the office 5 days a week (Monday–Friday).