Senior Sales Engineer - AI Agents (Western Europe, Italy)

Join the recognized leader in AI-first CX

NiCE Cognigy is building the Agentic AI Workforce of the future for enterprise customer service — named a Leader in the Forrester Wave™ 2026 and a three-time Leader in the Gartner® Magic Quadrant™. We already power AI Agents for 1,250+ brands worldwide, and with NiCE investing heavily in AI, the opportunity ahead of us has never been bigger.

Location: Remote, based in Germany, with the possibility to hire in Spain or the Netherlands

So, What's the role all about?

How will you make an impact?

• Partner with the sales team to plan, prepare and execute on complex, strategic enterprise deals in Italy and, where relevant, other European markets.
• Lead discovery calls and technical deep dives with enterprise stakeholders, uncovering pain points and business requirements.
• Create and deliver powerful, customized product demonstrations and presentations in Italian and English that resonate with technical, business and partner audiences.
• Design and recommend solutions tailored to customer needs, articulating the capabilities and value proposition of NiCE Cognigy.
• Run and support POCs/POVs that prove value in real enterprise environments.
• Be a visible voice for NiCE Cognigy in the market, representing us through thought leadership at customer events, webinars, trade shows and marketing activities to build awareness in Italy.
• Stay ahead of the competitive landscape and deliver credible technical comparisons against other AI Agent and agentic AI platforms active in the Italian market.
• Collaborate with product and other internal teams to feed back customer requirements and deliver internal enablement.

Have you got what it takes?

• Senior Presales / Sales Engineering Expertise: A tenured track record in presales, sales engineering, or solution consulting, ideally managing complex enterprise deals end to end.
• Market-Building Mindset: Adaptable and entrepreneurial, with a proven ability to open or develop a new market, work independently, and step in wherever the need is to achieve tangible results.
• Enterprise Software Proficiency: Deep background in the enterprise software space, particularly contact center (CCaaS) or automation technologies.
• AI Agents & Generative AI Experience: Hands-on experience presenting AI Agents, agentic AI, conversational and generative AI technologies.
• AI-Native Way of Working: You actively use LLMs and AI tools in your daily work to move faster and build better. Whether it’s agentic coding assistants like Claude Code, Cursor, or GitHub Copilot, AI app builders like v0, Lovable or Replit Agent, or general assistants like Claude and ChatGPT, you know how to put these tools to work: “vibe coding” tailored demo environments, prototyping integrations, and accelerating POCs that wow customers.
• Programming Skills: JavaScript programming/scripting experience essential; Java, Python or similar is a plus.
• Contact Center Knowledge: Understanding of contact center technology (SIP, SBCs, ACD, ASR, TTS, etc.) and experience with conversation, IVR or chatbot design.
• Thought Leadership & Presence: A confident, engaging presenter comfortable on stage at customer and industry events.
• Technical Depth: Strong grasp of NLU/NLP, conversational AI technologies, and related software, including UI/UX.
• Sales Acumen: Able to translate complex technology into clear business value and build rapport with senior enterprise stakeholders.
• Communication & Collaboration: Excellent communication skills and cross-functional collaboration. Fluent in Italian and English; additional languages such as Spanish, German or others are a plus.

Requisition ID: 11597

Reporting into:

Job type: Individual contributor.

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