Product Operations Manager

Who we are

About Stripe

About the team

The Product Operations team supports Stripe’s mission (to ‘Increase the GDP of the Internet’) by enabling efficient, user-centered product development at scale. We create, manage, and implement central programs across Stripe that optimize Product development and delivery.

The team drives critical, cross-functional initiatives and delivers strategic analyses, such as:

• Defining launch processes and policy
• Managing launch processes and execution within product orgs
• Planning and alignment across Product, Go-to-Market, and Systems / Operations teams
• Leading commercial execution for priority product launches
• Aggregating user feedback

We are a team-oriented group that collaborates closely with each other and our cross-functional stakeholders. Together, we identify opportunities to design and scale repeatable processes, and we bring clarity and insight to address ambiguous and complex problems at the intersection of go-to-market and product. 

What you’ll do

Responsibilities

• Lead end-to-end operational readiness and execution for priority product launches, establishing owners, milestones, decision forums, and launch plans.
• Manage commercialization program to drive cross-functional coordination between product and cross-functional teams and transform it into a scalable program that keeps pace with launch velocity.
• Continuously examine, experiment, and implement measured improvements to our operational model and processes (e.g. automating tasks, building agentic workflows, developing repeatable methodologies)
• Build with a mindset of scale and flexibility for all internal and external stakeholders
• Partner with Product teams to help them execute on important strategic initiatives or drive operational scale and efficiency
• Build and communicate relevant operational metrics to leadership and partnering teams

Who you are

Minimum requirements

• 6+ years of experience in product operations, technical program management, project management, a product ownership role, management consulting or related discipline
• Previously worked cross-functionally with product and technical teams
• Must have proficiency with Google suite, especially Google Sheets and Google Slides
• Experience with AI, automation, and workflow tools to drive operational efficiency
• Problem solving and analysis experience (solving business problems - commercial, operational, financial) in a GTM org and/or Sales-oriented environment
• A strong track record of delivering complex initiatives end-to-end with multiple stakeholders in a changing, ambiguous environment 
• Enthusiastic “roll up your sleeves” mentality

Preferred qualifications

• Prior experience with payments, fintech, and/or high-growth technology companies
• Experience working with and translating SQL and working with dashboards